{"id":6999,"date":"2022-05-19T10:06:43","date_gmt":"2022-05-19T10:06:43","guid":{"rendered":"https:\/\/www.dhondt-insurance.com\/?p=6999"},"modified":"2023-06-21T11:51:26","modified_gmt":"2023-06-21T11:51:26","slug":"case-study-the-jane","status":"publish","type":"post","link":"https:\/\/www.dhondt-insurance.com\/en\/blog\/6999\/","title":{"rendered":"Case Study The Jane"},"content":{"rendered":"

> CASE STUDY THE JANE<\/h3> <\/div><\/div><\/div>
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> CASE STUDY THE JANE<\/h3> <\/div><\/div><\/div>
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For commercial property operators, a fire also often means that operations must be suspended during the recovery period. This translates into an additional financial loss.<\/h2>
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For commercial property operators, a fire also often means that operations must be suspended during the recovery period. This translates into an additional financial loss.<\/h2>
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A SITUATION OUTLINE OF THE CASE STUDY<\/b><\/span><\/p>\n

Restaurant The Jane faced a severe kitchen fire in March 2019 due to a flame under the cooker hood.<\/p>\n

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PROBLEMS<\/b><\/span><\/strong><\/p>\n

The main concern was to get the kitchen operational as soon as possible so that the restaurant could reopen to the general public. Unfortunately, damage of this magnitude is not repaired in 1,2,3 and, in addition to collecting all the specifications, it presents additional challenges:<\/p>\n

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Rescue & Preservation<\/u><\/strong><\/p>\n

Immediately after the event, action had to be taken to limit the damage and prevent a worsening of the situation. For example, the stainless steel in the kitchen had to be cleaned and protected from pit corrosion and equipment had to be moved because the damaged ceiling was in danger of falling down. So there was a need to move very quickly. At such times, we as an insurance broker call on one of our partners so that the client does not have to go looking for help himself. Support is the key word here.<\/p>\n

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Validation claim<\/u><\/strong><\/p>\n

Repairing all material damage is one thing. Validating the cost is another. At The Jane, we were also confronted with several different parties involved. For example, the building was not the property of the client, and a clear distinction had to be made between building\/property\/enhancement work. In addition, the extent to which someone could be held liable had to be examined. These factors all have their impact on the speed of the file and are often too technical for the customer who is not familiar with the insurance world.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div>

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SOLUTION<\/b><\/span><\/p>\n

The office decided that, in addition to the fire insurance expert, a personal expert should also be commissioned to look after the client's interests. This expert directed the repairs so that they went as smoothly as possible. For this, the expert could rely on his experience in similar damage cases and his extensive network of contractors. The assessor was also in close contact with the customer and our office so that the claim could be quantified in detail and defended against other experts involved. This ultimately led to the client receiving the compensation to which he was entitled.<\/p>\n

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Source: Kelly Debeir, claims manager<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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