I have been a claims manager at heart for 36 years. My first assignment at D'hondt Insurance (then still the Frits Kerckhof-Meerschman Agnes office) was to arrange the extracts from the savings account (at that time we also had a savings account NMKN – 't Blauw Fabriekske) in alphabetical order. At the time, classification was very important because everything was still done manually, but this was and is usually underestimated. From day 1 I also received internal training within the office and was immediately deployed as a claims manager. First the somewhat easy files and then gradually get a better grip on the more difficult damages. Before that I also followed various courses outside the office, but mainly thanks to a very good training from Frits, Agnes, and colleague Jean-Pierre, who unfortunately passed away suddenly in 2001.